How to Contact International Student & Scholar Services

Admissions Questions
Check the admissions website.  
Check your international application status here

Newly Admitted Student Questions

  • SEVIS & Visa Questions- Please see Frequently Asked Questions for information about the SEVIS fee and obtaining a visa.
  • I-20 Issuance- The admissions offices take in all documents related to the I-20 issuance process and then once a student is admitted, these documents are made available to our office for processing.  Find more detailed information under When will your I-20 be ready? 
  • Do you have questions about something listed on your To Do List? Check your email for any additional information that we may have sent about required documentation.  If you have questions, contact our office via one of the methods listed below.

Current Student Questions
If you’d like to speak with an immigration advisor, please come in or call during our walk-in/call-in advising hours listed below.

Current and Prospective J-1 Scholars
If you’d like to speak with an immigration advisor, please come in or call during our walk-in/call-in advising hours listed below. You may also email us at

UNT Departments Seeking to Hire a Foreign National
Please see the Faculty and Staff page, and then contact our office or email with any questions.

International Student & Scholar Services Contact Information
Walk-in/Call-in Advising Hours
Mondays through Thursdays: 9:30-11:30am & 1:30-4:30pm 
Fridays: 9:00am-12:00pm 
Our office will be open from 8:00am-5:00pm, Monday through Friday for document pick-ups and to accept normal requests, however advisors will only be available during the times listed above. 

During Walk-in/Call-in Advising Hours An advisor will be able to speak with you about your immigration-related questions.  As our front desk staff are not immigration advisors and are not trained to answer complex immigration questions, please check the walk-in/call-in advising hours ahead of time to ensure that an immigration advisor will be available to assist you, should you need immigration advice.

Making an Appointment with an Advisor: Most immigration related questions should be addressed during Walk-in/Call-in Advising Hours. However, should you have questions about Change of Status or Reinstatement applications, please email us at in order to make an appointment with an advisor. Our advisors will not be able to discuss Change of Status or Reinstatement applications as walk-in questions as these applications are complex and usually take more than 15 minutes to fully discuss.

Please check our Facebook page for any last minute changes to our office hours or advising hours.  We will be closed on days the University is closed as indicated on the current Academic Calendar. 

Office Locations
International Student Advising Center Marquis Hall, Room 110
Administrative Services Office Marquis Hall, Room 125
Telephone: 940-565-2195
Fax: 940-565-4145 
Current Students
Newly Admitted Students